Advice Plymouth Drop-In Assistant

Improving Lives Plymouth

Name: Advice Plymouth Drop-In Assistant
Organisation: Improving Lives Plymouth
Location: Ernest English House, Buckwell Street, Plymouth, Devon, PL1 2DA
Type: Part Time
We ask for a level of commitment for our volunteers and have a weekly rota. Many of our volunteers commit to more than one 4 hour session a week. We can be flexible to accommodate our volunteers other commitments.


(18+) We are looking for committed volunteers to act face to face, as the
first point of contact for clients looking for information and advice on a
variety of topics including benefits, debt and disability queries. This role
supports the busy city centre Advice Plymouth drop-in service.

Volunteers will:-
• Act as first point of contact in the Advice Plymouth drop-in
• Determine the nature of client’s query and provide information to assist them in resolving their problem
• Provide information, signpost and refer clients appropriately both internally and externally with help from the drop-in Co-ordinators
• Record appropriate information onto computer database including any requirements for action. Full training is given
• Be expected to undertake mandatory training

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Organisation Description

Improving Lives Plymouth has been supporting people in Plymouth since 1907 with information, advice and practical support.

Our Charity's Vision
Supporting our service users to improve their quality of life.

Our Mission
To help individuals to shape their own solutions for a better quality of life by providing appropriate and accessible health and social care services.
To assist in the development of other voluntary and community organisations, particularly through enabling volunteering.

We have 8 service areas which are:

Volunteer Connections, Veterans Care Navigation Service, Sensory Solutions,
Long-Term Conditions Self-Management, Information and Advice,
Caring for Carers, Better Futures and Active for All

Visit to find out more about our sevices


  Mon Tue Wed Thurs Fri Sat Sun

Cause / Interests

  • Disability
  • Elderly
  • Families
  • Homeless and Housing
  • Human and Civil Rights
  • Mental Health

Types of Activity

  • Administration
  • Advice, Information and Support
  • General and Helping

Skills and Qualifications


• Ability to conduct face to face assessment of client’s needs
• Willingness to learn and develop skills in the main enquiry areas of Advice Plymouth and to attend mandatory training
• Good communication skills and ability to work as part of a team
• Sensitivity to the needs of others and a respect for views, values and cultures that may be different to your own
• Ability to record information using a computer
• Understanding and respect for confidentiality


• Gain experience in offering face to face information
• Improve communication skills
• Computer and administration experience
• Enhance employability – customer service experience
• Support personal learning and development
• Opportunity for professional development
• Opportunity to engage in social activities

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Yes
Restrictions: NA
Induction: Yes
Insurance Cover: Yes
Special Needs: Yes Special Needs Yes but will assess on an individual basis to ascertain whether we can provide appropriate support
Offer: Yes
Training: Yes - Full induction and training is provided
Other: NA

Recruitment Method

Application form, Informal discussion, References, Trial Period